Good Tech = Happy Employees

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Employees who are unhappy about their workplace technology are more likely to quit.

A report from IT research firm Enterprise Strategy Group examined how technology affects the work professionals do. What it does to their work/life balance. What kind of business technology employees want employers to provide.

Here is the primary takeaway: If employees aren’t satisfied with the technology they’re using in their day-to-day work, two-thirds of them will consider finding a different job.

With that in mind, here are three things for business leaders to consider on how to keep their employees happy (at least when it comes to business technology):

  1. Be careful of communication overload
  2. Set clear standards for BYOD and company-issued devices
  3. Listen, and respond to employees’ technology desires

Be Careful of Communication Overload

43% of employees say that they have a hard time keeping up with the sheer amount of communication they’re expected to maintain at work, especially email.  That includes:

  • Email,
  • Text messages,
  • Phone calls, and
  • Instant messaging.

The happiest employees are ones that receive 50 or fewer work-related communications per day. Here are few ways to reduce communication overload for your employees:

  • Create email groups and automatically sort, so multiple employees can manage an email inbox easily
  • Utilize your business phone system auto attendant to direct calls efficiently
  • Have a text messaging policy for customers and employees
  • Only use one platform for instant messaging so there is less to manage

Set Clear Standards for BYOD and Company-Issued Devices

We still recommend keeping business and personal devices separate. However, 54% of employees “expect to be able to use the same smartphone, laptop, or tablet for both business and personal tasks.”

With that expectation comes a security puzzle: How do organizations protect sensitive business data while still respecting employee privacy?

Organizations need to set very clear standards for both personally owned and company-issued devices. Make sure employees know what kind of device management will be in place, what is acceptable use, and what they can expect to happen if a device is lost or stolen.

Listen, and Respond to Employees’ Technology Desires

This is an easy one – listen to your employees. Your employees probably have a long wishlist for workplace technology, and some may be very easy to implement. Here are a few examples:

  • A simplified password or log-in process
  • More technology training
  • Allow more remote work
  • Newer devices – PCs, or mobile devices

To accommodate this workplace wishlist, you simply need to:

  • Talk with your Technology Partner to simplify account log-ins
  • Schedule training with your technology team
  • Utilize your remote working capabilities – business phones and remote desktops
  • Invest in your future by keeping your technology updated

Poll your employees to find out what kind of business technology changes they want. With two-thirds of employees likely to at least consider quitting if their technology needs aren’t met it’s worth figuring out what they want before good talent walks out the door for a preventable reason.

One Team. One Call. One Goal – Helping Your Business Grow


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