The 1-2-3 of Avoiding Phone Scams
It is not surprising the number of phone scams has increased year over year.
The increase is likely impacted by reporting being managed and utilized, meaning people are actually reporting scams. Yet, the increase is also due to the techniques that phone scammers are using. As technology advances, so does their scams.
Follow the 1-2-3 to Avoid Phones Scams:
1. Don’t answer unknown calls
- If you have the option to not answer, DON’T answer
- Anyone credible that needs to reach you will leave a message
- Example: When answering calls on your personal cell or home phones
- When you need to answer, follow #2
- Example: When answering calls at your place of work, since you don’t have the luxury of ignoring calls
As a business, answering your phone is still a critical piece of the customer experience. Yet, there are tools that can be utilized to filter unwanted calls without sacrificing your customer service. If you would like to discuss these tools, contact our team.
2. Don’t give out information
- Do not respond to questions like, ‘can you hear me?’ A recording can twist that to mean you agreed to a purchase or charge
- Do not provide personal/business information or payment information to unverified callers
- Do not verify the information to unknown callers
- When you need to provide or verify information, follow #3
3. Contact the source directly
- If you want to make sure you are not mistakenly ignoring a creditable payment, or information gathering, contact the source directly
- Example: Call your bank or visit in-person, or log into your account to verify information
Following the 1-2-3 to avoid a phone scam is easy enough. However, caller ID can be deceiving. Spoofing is when a call appears to be coming from a number you recognize. This could be your bank, non-profit, insurance institution, or your own phone number. Neighbor spoofing is when the scammers use a local number in hopes that you will be more likely to answer.
Unfortunately, spoofing cannot be stopped single-handedly by your Technology Partner or mobile carrier. But, there is good news! The Federal Communications Commission is cracking down on robo and scam callers. But, that means unwanted calls – telephone scams, sales/robocalls, and caller ID spoofing – need to be reported. Visit the Federal Trade Commission’s website for more information on how to report unwanted calls.
Additional Reminder: New local dialing procedures goes into effect in October 2021