Positions: IT Support Technician
Type: Full-Time
Location: Grand Junction, CO
Submit Resumes to [email protected]
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IT Support Technician – Join Our Collaborative Team!
CommWest – Serving Western Colorado with Reliable Technology Solutions Since 2002
Are you a personable and skilled IT professional looking for a supportive and engaging work environment? CommWest, a locally owned and established Managed Service Provider (MSP), is seeking a full-time IT Support Technician (Tier 2) to join our dynamic team. We partner with businesses to optimize their technology investments by providing quality, reliable, and personalized solutions.
As a Tier 2 IT Support Technician at CommWest, you will:
- Be a key contributor to our mission of helping businesses grow through exceptional technology services.
- Utilize your technical expertise to install, maintain, and repair low-voltage cabling, network, and telecom systems for our valued clients.
- Travel to various client sites within Western Colorado to provide onsite support.
- Troubleshoot technical challenges with efficiency and a problem-solving mindset.
- Build strong client relationships by delivering professional and courteous service.
- Collaborate effectively with our sales, accounting, marketing, and service teams to ensure a positive customer experience.
- Embrace our core values of Trust, Client Partner, Quality, Community Involvement, and Teamwork.
- Contribute to our unique and enjoyable office culture, where collaboration and a bit of humor are welcomed.
We are looking for someone who is:
- A proactive self-starter with excellent troubleshooting abilities.
- Dedicated to providing exceptional customer service.
- A strong team player who values collaboration.
- Organized and able to manage their time effectively to meet deadlines.
- Flexible and willing to work occasional nights or weekends and travel within our service area when planned.
If you are ready to experience the CommWest difference and become a valued member of our team, we encourage you to apply!
Submit Resumes to [email protected]
Duties to include, but not limited to:
- Customer service interactions with clients over the phone, email, and in-person
- Extensive PC and network work including repair, upgrades, anti-virus, malware, router install and support, troubleshooting, Active Directory, network support, help desk and more
- Installing voice, data, and surveillance systems in a commercial environment
- Pulling, routing, and certification of structured cable in a commercial environment
- Using standard hand tools and drills to attach industry-specific hardware related to wiring and cable
- Maintain records of work completed and equipment used
Required Qualifications:
- Associate or technical college degree in computer networking or equivalent related field experience
- Valid Driver’s License with a reliable vehicle able to transport tools and folding ladder
- Clean driving record
Preferred Qualifications:
- Background and knowledge in cabling and voice systems
Physical Requirements:
- Able to lift 50 lbs. or more
- Able to climb ladders and perform work while on ladder
- May be required to stand, walk, stoop, kneel or crouch for reasonable periods
- Able to work in areas with limited access or cramped spaces
Benefits:
- Life, Health, Vision, and Dental insurance
- Retirement options with employer match
Salary:
- Starting range $16.00 – $22.00 per hour
- Based on experience and training
- Increase evaluated after 90 days
Job Description – IT Support Technician (PDF) >>
Meet Our Team >>
Please submit resumes to [email protected] (No phone calls)
Note: Qualified candidates will be asked to complete a drug test before hiring.