Robocalls – What’s happening in 2019?

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According to the Transaction Network Services’ bi-annual “Robocall Report” on average, Americans received 200 million unwanted calls per day during the first half of the year. The report also found that nuisance calls are on the rise.

Nuisance calls increased 38% from 2018’s third quarter. High-risk calls grew 28% over that same period as well.

A high-risk call involves attempting to gather personal information for the use of identity theft. Nuisance calls are the result of careless, unintentional calling patterns, including prank calls, telemarketing, and silent calls.

Robocalls are getting more sophisticated

Has your cell phone been ringing off the hook from “local” numbers? You may have been a target of a neighbor spoofing. This is when scammers try to trick you into picking up a call that appears to be from a neighbor.

  • Neighbor spoofing accounts for nearly 25% of all negative calls. (6% increase from 2018)
  • Scammers have even begun to spoof calls over multiple numbers and in low volumes to decrease their chance of being caught.

Hijacking of mobile numbers is on the rise. According to the TNS report, one in 1,700 numbers is being hijacked by spoofers every month. This is double 2018’s figures.

  • In one case, a spoofer used a hijacked mobile number to place over 36,000 calls in a 3-day period. The victim finally had to change their voicemail to say, “Sorry, my number has been hijacked.

Mobile carriers are making headway

Most robocalls you get are not coming from AT&T, Sprint and T-Mobile numbers. A new report suggests that US’s top mobile carriers are making headway in the fight against annoying robocalls.

Only 12% of high-risk calls received originated from numbers owned by AT&T, CenturyLink, Comcast, Sprint T-Mobile and Verzion, in the first six months of 2019.  These carriers account for 70% of the nation’s overall call volume.

Worst Robocalls of 2019

Although it is not all good news about robocalls, there are things you can do to avoid being tricked by high-risk spoofers. Never give out your personal information, even if they ask you to confirm the address they already have. Hang up and confirm with your bank or applicable vendor through the appropriate channels and verified numbers.

If you do not know the number calling on your mobile number, even when local, do not answer. The caller will leave a message if they legitimately need to reach you.

If your business is receiving a frustrating amount of robocalls, contact us. We can see what options you have to alleviate the frustration so that you can get back to your business.

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