Upgrade to Supported Version of Microsoft 365
To ensure that Microsoft meets performance expectations, they are updating the supported versions of Outlook for Windows that can connect to Microsoft 365 services.
Starting November 1, 2021, the following versions of Outlook are no longer supported:
- Outlook 2007
- Outlook 2010 (phase-out begins January 2022)
- Outlook 2013 (versions prior to 15.0.4971.1000)
- Outlook 2016 (versions prior to 16.0.4600.1000)
How this will affect your business:
If you’re currently using Microsoft 365 email in these versions:
You’ll need to update to the latest version to continue using Outlook on your Windows desktop. Not sure what version you have? Here’s an article from Microsoft on finding your version of Outlook.
If you have Microsoft 365 Business Professional:
Your subscription includes Microsoft Office. Follow these instructions to download the latest version of Office to continue using Outlook.
If you have a version of Microsoft 365 that doesn’t include desktop versions of Office:
You can upgrade your plan type by following these instructions. Business Professional or greater plans include downloadable Office apps with Outlook.
As another option, you can always check your email using Outlook on the web, Microsoft’s web-based email. Here’s how to sign in to Outlook on the web.
What you need to do to prepare:
- Determine what version of Microsoft your business is operating with
- If the version is unsupported, make the necessary corrections to avoid disruptions
Contact us to discuss this end of support and how best to avoid disruption to your business operations.